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Delivery & Returns

ORDER BEFORE 4.30PM & GET SAME DAY DELIVERY IN ABU DHABI

When can I expect delivery of my order?

UAE: Once an order is successfully submitted online, please allow approximately 1-2 business days. Once in transit you can track your order using the order tracking code provide to you by email by clicking here.

We currently ship to addresses in the UAE only. The delivery method for online orders are defined below and we continuously look for ways to improve our guest experience and delivery channels so check back again for updates to this page.

Area

Orders Before 4.30pm

Orders After 4.30.pm

Abu Dhabi

Same day delivery

Within 24 hours

Dubai

Within 24 hours

Within 24-48 hours

Rest of the UAE

Within 24-48 hours

Within 2-3 days

Can I ship to multiple addresses?

At this time we can only ship to one address per order within the UAE. To ship to multiple addresses, please place a separate order for each location.

Can I ship to a P.O. Box or APO/FPO address?

Unfortunately, items purchased can NOT be shipped to P.O. boxes.

Is a signature required upon delivery of my order?

For security reasons, all online purchases require an adult signature upon delivery. For all deliveries, please remember to present your government issued photo ID and provide your full name and phone number at the time of receipt. Please note that our courier service may refuse to deliver your order if your government issued photo ID is not presented.

What do I do if I missed the delivery of my order?

If you are unavailable to receive your delivery, please contact us at 800.TRYANO (+971 800 879 266) or via email at [email protected]

How can I track my order?

Tryano.com will send you several emails during the order process to keep you informed of the status of your purchase.

If you have received an email with an UPS Tracking Number you can track your order by Track Your Order page

Orders are delivered by our courier partner UPS. A shipping confirmation is emailed to you as soon as your purchase has been dispatched, which will allow you to track delivery your order.

Returns

UAE Free Returns

Subject to meeting the conditions outlined below that it is important for you to read, Tryano is proud to offer a free returns policy for the UAE which allows you to return items purchased and delivered to you within 30 days from the date of delivery.

The Returns Process

Easy-to-follow return instructions are included with each shipment. To request a return, please follow the steps provided below.

You can return items for free by contacting us and arranging collection from your delivery address in the UAE by calling us on 800.TRYANO (+971 800 879 266), by emailing us or by logging into your account on Tryano.com and submitting a Return Request there.

Submit An Online Return Request

With your shipment you’ll find easy-to-follow return instructions. To submit a request a return, please follow the steps provided outlined here.

  • Log into your account by clicking on ‘Sign in’ located on the top right corner on Tryano.com.
  • Under the ‘My Orders’ tab, select ‘view’ to expand the order on which you would like to request a return.
  • Request a return by clicking on the ‘'Return'’ button.
  • The request once received will be inspected and processed by Tryano Guest Services
  • Our shipping partner UPS will contact you to arrange a pick-up time and location so you can return your item. Once received, the returned item will be checked and approved for return.
  • You will be notified by email once the return has been processed.

Have You Met These Conditions?

Tryano.com will accept merchandise in its original condition for a refund when returned within 30 days of receipt and accompanied by the original invoice.

All products must be returned unused, with all related accessories (such as designer tags, instruction booklets etc.) if any, still attached and in the same condition as received, in their original box and packaging.

Additionally, please retain all documentation and packaging in order to return your order. All returns must be shipped back in the Tryano packaging in which your original order was delivered.

Unfortunately, we will not accept any returns for the following item types, if the original packaging has been opened or tampered. Returns that are damaged or soiled may not be accepted and may be returned to you.

  • Beauty, skincare, cosmetics and haircare products that have been opened, removed from their original packaging or had their outer plastic packaging removed.
  • Shoes should be tried on a clean and carpeted surface before wear. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged. Merchandise that has been altered or damaged will not be accepted.
  • Items that has been altered or damaged will not be accepted.

Tryano.com reserves the right to refuse return of any merchandise that does not meet the above return requirements in Tryano’s sole discretion.

The Free return service is only available for all online purchases shipped within the UAE.

When Will We Process Your Return

Merchandise returned to Tryano.com will be processed within 5 business days (1 week) of receipt of the returned item. Depending on your financial institution, please allow additional days for the refund to post to your account.

Refund Types

  • Refunds for purchases made using debit or credit cards (Visa, MasterCard or American Express) will be issued to the same card that was used to make the purchase.
  • If you purchased using PayPal or chose Cash On Delivery as your payment method then, you will be issued with Online Store Credit for Tryano.com.
  • If you purchased using guest checkout you will need to create an account on Tryano.com so that we can issue you the relevant Online Store Credit. Online Store Credit can only be used on Tryano.com and NOT at the Tryano Store in Yas Mall, Abu Dhabi.
  • Purchases made using more than one payment method such as credit card and eGift card will be returned in form of an eGift Card or store credit only.

Please note the original shipping charges and custom fees and taxes, if any, incurred at the time of purchase are non-refundable.

Some Frequently Asked Questions About Returns

Can I return an item that I bought online at Tryano.com to the Tryano store in Yas Mall, Abu Dhabi?

Yes. Purchases made online may be returned or exchanged at the Tryano store located in Yas Mall, Abu Dhabi, Dubai, UAE.

How do I exchange an item with Tryano.com?

Unfortunately, Tryano.com is unable to accommodate exchanges at this time. In order to exchange an item, we recommend you return the original item for a refund using the return instructions provided above. A new order can then be placed on Tryano.com for the exchange item. Please note that new orders are subject to merchandise availability. We will inform you if we are unable to fulfil your order.

Can I exchange or return an item gifted to me by someone else?

Gift items can only be returned with a refund given to the purchaser of the gift. The above is without prejudice to any rights you may have to return defective products.