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FAQs

Do I need to set up an account?

You do not need an account to shop at Tryano. However, you will be able to enjoy a whole host of additional benefits if you register with us such as:

• Tracking your orders and reviewing past purchases

• Requesting a return directly from your account

• Adding the products to your Wish List including sold out items

• Previewing new collections and receiving emails on our latest news and New In items

• Saving your address and card details for a faster shopping experience when you visit us next time

Will my personal information will be confidential?

We take data protection very seriously here at Tryano. Information you provide to us via our Website is stored on secure servers. Any payment transactions carried out through our Website will be encrypted using Secure Socket Layer technology. Your card details and passwords are not available to any of our employees. However, please do note that it is your responsibility to keep any Website passwords or login codes issued to or chosen by you, confidential. We do share information with carefully selected third parties but we take care in doing so. For full details on how we handle data, please read our Privacy Policy.

How do I search a specific item?

Using the search bar on the top of the page, you will be able to search by brand, product name and description. If you are unable to locate the item you are looking for, please contact our guest services team on our number 80079266 or email [email protected]

How will I know if an item is out of stock?

IF an item is Sold Out it will not be available on Tryano.com or if a particular size is not available then the size will be greyed out as it is not in stock. In rare cases, a product may be available when you place an Order but sold out by the time we process the Order. Should this happen, we will notify you.

Are gift cards available?

Currently we do not offer Gift Cards. However, we are developing this service so check in regularly for further updates online or with our guest services team.

When does Tryano go on sale?

Please Register for email updates to be notified on sale dates and further reductions.

How do I Contact the Guest service?

You can contact our guest services team from 10am-10pm on our UAE toll free number 80079266 or Email address [email protected]

What should I do when I have an issue logging into my Tryano account?

If you are a registered user and forget your password, click on "forgot password" and you will receive an email with instructions on how to reset it. For any other technical difficulties, please contact our guest service team from 10am-10pm on our UAE toll free number 80079266

How do I opt in or out of Tryano communications?

Manage your Communication preference by going to “My account” and then “Newsletter subscription”.

How can I update my account?

Once signed in, you can access your account details by clicking on your name in the top right hand side of the page. Once you have accessed your 'account', you can go to 'account information' to update your details.

How do I make a purchase?

It couldn’t be easier to make a purchase with Tryano. Browse the site via the labeled categories. Clothing, Bags, Shoes etc. Click on your desired item, select the size and click ‘Add to Bag’. Your chosen item will appear in your shopping bag on the top right of the page.

Continue shopping by clicking the Continue Shopping icon. When you are ready to place your order, revisit your Shopping Bag and select Proceed to Checkout. Follow the simple prompts to complete the checkout process. For further help or technical issues, please contact our guest services team from 10am-10pm on our UAE toll free number 80079266 or Email [email protected]

What Payment method does Tryano accept?

We accept Visa and MasterCard.

Cash on delivery payments on orders up to 14,000 AED are also available and free delivery. However, we do not accept cheques.

Where Does Tryano ship?

Tryano is exclusive to the UAE.

We do not currently ship to anywhere else in the world. However check back in the future as we will offer shipments to other countries soon.

How will I know if Tryano received my order?

After placing your order, you will receive an email to inform you that your order has been received. However, this does not mean that your order has been confirmed. If paying by payment card, your order will only be accepted once your card details payment have been approved, the delivery address has been verified and the items are located and shipped. From here, you will then receive a second email from us confirming your order. In the event of a problem however, you will quickly be informed and your payment will not be processed. For all cash on delivery orders, a courtesy call will be made to confirm your address and telephone number. Your items will then be dispatched.

I have not received my order

Please contact our guest services team from 10am-10pm on our UAE toll free number 80079266, [email protected]. All our orders are delivered the next day, depending on the time of order, your delivery location and the items you have selected. Add more detaiks here.

How do I change my delivery address or the delivery date?

Our Guest services team will be happy to assist you with changing your preferred delivery date and address.

Please contact them from 10 am-10 pm on our UAE Toll free number 80079266 or Email address [email protected] If, however you have received an email informing you that your order has been dispatched, we won’t be able to change your address.

Am I able to place an order via telephone?

Yes, this option is currently available for cash on delivery orders - Simply call us with the details of the items you wish to order. Guest services is available between from 10am-10pm on our UAE toll free number 80079266 or email [email protected]. How can I track my order?

How I can track my order?

A tracking number will be provided by Email. You will then be able to use the tracking number to track your order at the link provided. Alternatively you can contact the guest services team from 10am-10pm on our UAE toll free number 80079266 or email [email protected] to get more information about your order.

What is the return policy?

We offer a 30 day returns policy. Items must be unworn or unused and must be in a fully re-saleable condition, in their original packaging with tags still attached. We do not currently offer exchanges however, we do offer full refunds on eligible returns and credit to use on the site. Certain items may not be returned, for instance, items that have been personalized for you, any toiletries, and refurbished items. You can read our full returns policy here.

How can I return a product?

For our full returns policy, click here. You can also contact our guest services team from 10am-10pm on our UAE toll free number 80079266, email [email protected].

How can I share my feedback about my experience?

We would love to hear your feedback to help improve our service. You can contact the guest services team from 10am-10pm on our UAE toll free number 80079266, email [email protected].

Does Tryano offers a repair services?

Tryano offers Handbag’s spa service, please contact our Guest services on our UAE toll free 80079266, email address [email protected].

How long will it take to deliver my package?

Our delivery period is between one to two working days in the UAE, for more details please contact our Guest services service on our UAE toll free 80079266, email address [email protected].

How much is the cost of shipping and return?

Tryano offers Free Shipping and Returns within the UAE.

Is my package insured and will I need to sign for it on arrival?

Yes, your package is insured right up to its reception. A signature will be required on arrival however someone can sign on your behalf if you are unavailable.

is there a cost for duties and Tax?

No, all retail prices are inclusive of duties and tax.

Does Tryano ship to a multiple address?

Unfortunately, no. We can only currently ship to one address per order.

What should I do if my item was faulty or damaged?

We pride ourselves on the highest quality, luxury product at Tryano. So, if your product is damaged or has a fault, we want to know about it. Please contact the guest services team from 10am-10pm on our UAE toll free number 80079266 or Email Address [email protected]