When can I expect delivery of my order?
Once in transit you can track your order using the order tracking code provide to you by email by clicking here. For more information see the table below for more details about delivery times.
Can I ship to multiple addresses?
At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
Can I ship to a P.O. Box or APO/FPO address?
Unfortunately, items purchased can NOT be shipped to P.O. boxes.
Is a signature required upon delivery of my order?
For security reasons, all online purchases require an adult signature upon delivery. For all deliveries, please remember to present your government issued photo ID and provide your full name and phone number at the time of receipt. Please note that our courier service may refuse to deliver your order if your government issued photo ID is not presented.
What do I do if I missed the delivery of my order?
If you are unavailable to receive your delivery, please contact us on 800.TRYANO (+971 800 879 266) if you are in the UAE, otherwise 00971 02 205 488 for international calls or via email at [email protected]
How can I track my order?
Tryano.com will send you several emails during the order process to keep you informed of the status of your purchase.
If you have received an email with an UPS Tracking Number you can track your order by Track Your Order page
Orders are delivered by our courier partner UPS. A shipping confirmation is emailed to you as soon as your purchase has been dispatched, which will allow you to track delivery your order.
As per the Abu Dhabi Government directive's exchanges and returns are not allowed during this time and until further notice.
- Refunds for purchases made using debit or credit cards (Visa, MasterCard or American Express) will be issued to the same card that was used to make the purchase.
- If you purchased using PayPal or chose Cash On Delivery as your payment method then, you will be issued with Online Store Credit for Tryano.com.
- If you purchased using guest checkout you will need to create an account on Tryano.com so that we can issue you the relevant Online Store Credit. Online Store Credit can only be used on Tryano.com and NOT at Tryano Stores.
- Purchases made using more than one payment method such as credit card and eGift card will be returned in form of an eGift Card or store credit only.
Please note the original shipping charges and custom fees and taxes, if any, incurred at the time of purchase are non-refundable.